Troubleshooting Issues with Windows Store Apps in Windows 11
Common App Issues
If you are experiencing problems with an app from the Microsoft Store in Windows 11, you may encounter issues such as: * The app fails to launch or runs slowly * The app crashes or freezes frequently * Features within the app are not working properly
Windows Store Apps Troubleshooter
Microsoft has developed a dedicated troubleshooter to address issues with Windows Store apps. To use the troubleshooter: 1. Press the
Windows key + I to open the Settings app. 2. Select
System >
Troubleshoot >
Other troubleshooters. 3. Under the
Find and fix other problems section, select
Windows Store Apps. 4. Click the
Run the troubleshooter button.
Additional Troubleshooting Steps
In addition to using the troubleshooter, you can try the following steps:
Update the App
* Open the Microsoft Store. * Click on the
Library tab. * Select the app you are experiencing issues with. * Click the
Update button if an update is available.
Reinstall the App
* Open the Settings app. * Select
Apps >
Apps & features. * Scroll down to find the app you want to reinstall. * Click on the
Uninstall button. * After the app is uninstalled, search for it in the Microsoft Store and reinstall it.
Check for System Updates
* Open the Settings app. * Select
Windows Update. * Click on the
Check for updates button. * If any updates are available, install them and restart your computer.
Contact the App Developer
* If none of the above steps resolve your issue, you can contact the app developer for assistance. You can find the developer's contact information in the Microsoft Store listing for the app.
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